386bet Privacy Policy — Our Firm Commitment to Protecting Your Information

386bet is a world-class online gaming and betting platform built for Bangladeshi players. We place the highest importance on protecting our users' personal data. This Privacy Policy ("Policy") has been prepared in accordance with international data protection regulations.

This Privacy Policy applies automatically whenever you use the 386bet website, mobile app, or any of our services. Please read it carefully, as it explains important matters relating to your personal information.

This Privacy Policy applies solely to the 386bet platform. For third-party websites or services, please refer to their respective privacy policies.

We collect various types of information when you create an account and use our services at 386bet. This information is used to improve our service quality and keep your account secure.

386bet uses your information only for lawful and transparent purposes. The key reasons for processing your data under our Privacy Policy are outlined below:

• To verify your identity for account creation, verification, and management.
• Processing deposits, withdrawals, and transactions securely.
• Ensuring a smooth experience across betting services, Live Casino, and slots games.
• To send you personalised bonus and promotional offers based on your preferences.
• Detecting suspicious transactions to prevent fraud and money laundering.
• To fulfil legal and regulatory obligations, including AML and KYC requirements.
• Improving the platform's technical performance and resolving issues.
• Managing responsible gaming programs and identifying problematic behavior.

386bet uses your information to deliver a safe and enjoyable gaming experience. We never use your data for marketing purposes without your explicit consent.

386bet does not sell your personal data. In certain circumstances, limited information may be shared with trusted third parties:

• Payment Processors: To process deposits and withdrawals, necessary transaction details are shared with Mobile Banking, Nagad, and banks.
• KYC verification services: Only the minimum necessary information is shared with licensed third-party providers for identity verification.
• Law enforcement agencies: Data may be disclosed where required by a court order or legal obligation.
• Technology Partners: Encrypted data may be shared with technology companies that assist in operating the platform.

All third-party partners are required to comply with 386bet's privacy standards and are contractually obligated to ensure the security of your information.

386bet protects your data using industry-leading technology. Our security infrastructure is built to meet international standards.

• 256-bit TLS/SSL encryption is used for all data transmissions.
• Passwords are stored using bcrypt hashing — no employee can view plaintext passwords.
• Server infrastructure is secured in ISO 27001 certified data centers.
• Regular penetration testing and security audits are conducted.
• An automated alert system is in place to detect unusual logins or transactions.
• Two-factor authentication (2FA) is available as an optional feature on all accounts.

Keep in mind — no online system is completely impenetrable. It is your responsibility to keep your password confidential and to change it regularly.

386bet uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform runs smoothly.

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remembers your language preference and settings.
• Analytics Cookies: Analyzing platform usage patterns to help improve our services.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

386bet does not retain personal data beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account data is retained for as long as the account remains active.
• Financial transaction records are retained for 5 years after account closure in compliance with AML regulations.
• KYC documents are retained for a minimum of 5 years as required by law.
• Data associated with inactive accounts (no activity for 2 years) is securely deleted.
• Marketing data is deleted as soon as consent is withdrawn.

Once the retention period expires, 386bet securely deletes or anonymizes data so that it can no longer be linked to any individual.

Under the 386bet Privacy Policy, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

• The right to know what personal data 386bet holds about you (Right to Access).
• Right to correct inaccurate or outdated information (Right to Rectification).
• Right to request deletion of your data under certain circumstances (Right to Erasure).
• Right to request that processing of your information be restricted under certain circumstances (Right to Restriction).
• Right to opt out of marketing communications at any time.
• The right to receive your data in a portable format (Right to Portability).

386bet is strictly prohibited for anyone under the age of 18. We do not knowingly collect or process personal data from minors.

• Age verification is mandatory during the registration process.
• Any account identified as belonging to a minor will be closed immediately.
• If we become aware that a minor's data has been collected inadvertently, it will be deleted without delay.
• Parents or guardians with concerns about a child's account are welcome to contact our support team.

386bet may update this Privacy Policy from time to time. Changes may be made in response to legal requirements, new platform features, or business developments.

• You will be notified by email or platform notification at least 14 days before any significant changes take effect.
• The "Last Updated" date is always displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request through support.

For any questions, complaints, or requests to exercise your data rights regarding this Privacy Policy, please contact the 386bet support team. Our data protection team will process your request promptly.

• Email: [email protected] — responses are typically sent within 24 hours.
• Live Chat: Click the chat button in the bottom-right corner of the platform.
• A reference number will be issued once your complaint has been submitted.